Payment Policy

Last updated: June 26, 2026

This Payment Policy (the “Policy”) explains how payments are accepted, processed, and handled by LingvaShop Translations (“LingvaShop,” “we,” “us,” or “our”) for the certified and standard translation, apostille assistance, notarization, and related professional services we make available (the “Services”). This Policy is incorporated into our Terms of Service and should be read together with our Privacy Policy. By placing an order or otherwise using our Services, you acknowledge and agree to this Policy, including refund and cancellation terms set forth in Part II — Refund Policy.

PART I — PAYMENT TERMS

1. Scope

This Policy applies to all payments made for our Services, including without limitation orders placed through our website cart, orders placed in response to manual quotes, additional services added to existing orders, and any other transactions in connection with the Services. This Policy supplements, and does not replace, our Terms of Service and Privacy Policy.

2. Accepted Payment Methods

We accept payment by the methods identified in this Policy and as displayed at checkout or in a manual quote. Specifically, we accept:

  • Zelle. Zelle bank-to-bank transfers from a U.S. bank account that supports Zelle. Zelle is our primary payment method and the method to which our Cash Price applies, as described in Section 3.
  • Credit or debit card. Major U.S. issued credit and debit cards accepted by our third-party payment processor, subject to the limits and conditions described in this Policy. Cards are accepted only for eligible orders as described in Section 4, and the Card Price applies as described in Section 3.

We do not accept payment by check, money order, cash by mail, wire transfer, cryptocurrency, PayPal, or any other method not expressly identified above. We may add, remove, or change accepted payment methods at our sole discretion and at any time, without prior notice.

3. Two-Price System (Cash Price and Card Price)

We offer two prices for our Services: Cash Price and Card Price. The Card Price is higher than the Cash Price. The Cash Price is our published, advertised, and primary rate. The Card Price reflects the additional processing costs, risk levels, chargeback exposure, and operational requirements associated with payments by credit or debit card.

3.1. Cash Price (Zelle). The Cash Price is payable by Zelle bank-to-bank transfer. The Cash Price is the price displayed on our website service pages, in our quote forms, and in manual quotes provided to you. References on our website to prices “from” a particular amount, to per-page rates, or to similar pricing indicators refer to the Cash Price unless expressly stated otherwise.

3.2. Card Price. The Card Price applies to payments by credit or debit card, subject to Section 4 and Section 5. The Card Price is shown at checkout and in the cart when Credit or Debit Card payment option is selected.

3.3. Price displayed in the cart. When you add items to the cart, the cart initially displays the Cash Price. When you select Credit or Debit Card payment option at checkout, the cart adjusts and displays the Card Price. When you select Zelle payment option, the cart displays the Cash Price. The final price you pay corresponds to the payment method you select at checkout.

3.4. No additional fees beyond the displayed price. The Card Price already includes any costs associated with payments by U.S. issued credit or debit card. We do not add any surcharges, processing fees, convenience fees, service fees, or similar charges to payments by U.S. issued credit or debit cards beyond the Card Price displayed.

3.5. Manual quotes and additional services. For manual quotes provided outside the website cart, and for additional services added to existing orders, only the Cash Price is provided, as those orders are payable only by Zelle as described in Section 5.

4. Maximum Cash Price for Card Payment; Orders Exceeding the Card Limit

4.1. $300 Cash Price limit for card payment. Credit or Debit card payment option is available only for orders with a Cash Price of three hundred U.S. dollars ($300) or less. For orders with a Cash Price exceeding $300, Credit or Debit card payment option is unavailable and is not displayed in the cart. We reserve the right to revise this limit at any time at our sole discretion.

4.2. Card available when Cash Price is at or below the limit. When the Cash Price of your order is $300 or less, both Zelle and Credit or Debit card payment options are available in the cart. You may select either method at checkout. The Cash Price applies if you select Zelle. The Card Price applies if you select Credit or Debit Card.

4.3. Card not available when Cash Price exceeds the limit. When the Cash Price of your order exceeds $300, the Credit or Debit card payment option is not displayed in the cart, and only Zelle is available as a payment method. The Cash Price applies, and you proceed under the Zelle workflow described in Section 7.

4.4. Order volume or scope discovered after order placement. If, after you have placed an order using Credit or Debit card payment option, our manual review determines that the actual document volume, scope, or service requirements result in a Cash Price exceeding $300, we will proceed as set forth in Section 6.4(b): we leave the original pre-authorization in place, contact you to explain the corrected Cash Price, and provide Zelle payment instructions for the full corrected Cash Price, voiding the original pre-authorization once your full Zelle payment has been received and verified. Alternatively, you may choose to adjust the scope or volume of your order so that its Cash Price matches the original pre-authorized amount, in which case we may proceed with the original pre-authorization without requiring a Zelle payment. The order is not confirmed and work does not begin until we receive the full Zelle payment or, where you adjust the order to the original pre-authorized amount, until final capture has occurred. This Section also applies where the corrected order, regardless of price, falls within the categories of services requiring Zelle payment under Section 5.

4.5. Right to refuse card payment generally. We further reserve the right to refuse Credit or Debit card payment option for any order at our sole discretion, including without limitation where we detect potential fraud risk, where verification cannot be completed, or where the order otherwise presents an unreasonable risk. Where we refuse card payment, we may, in our discretion, offer Zelle payment as an alternative or decline the order entirely.

5. Services Requiring Zelle Payment

Notwithstanding the general availability of Card Payment option for eligible orders under Section 4, the following types of orders and services require payment by Zelle, regardless of the Cash Price amount. For these orders, the Credit or Debit card payment option is not displayed, and only the Cash Price is shown:

  • Apostille services. Orders that include apostille assistance, apostille filing, or related apostille services.
  • Notarization services. Orders that include notarization, mobile notarization, online notarization, or related notarial services.
  • Manual quotes. Orders placed in response to a manual quote that we have provided to you outside the standard website cart workflow, including custom-volume orders, custom-scope orders, and orders for services not available through the website cart.
  • Additional services after order placement. Any work, service, revision, addition, modification, mailing, courier, or other deliverable that was not included in the original quote and is requested by you after the order has been placed. This includes without limitation revisions outside the free-revision scope described in our Terms of Service, additional copies, additional certifications, format changes, mailing requests, and other out-of-scope work.

Reasons for the Zelle requirement. The Zelle-only requirement for the foregoing services reflects multiple operational and business considerations, including without limitation: the higher transaction amounts typical of these services; the involvement of non-refundable government, notary, courier, and other third-party fees paid by us on the customer’s behalf; the custom and case-by-case nature of these services; the higher operational and verification burden associated with these services; and our determination that direct payment via Zelle is the appropriate method for these categories of orders.

No exceptions. The Zelle requirement for the services described in this Section applies without exception. We do not accept credit or debit card payments for these services regardless of order amount, customer history, or other circumstances.

6. Card Payment Workflow

6.1. Eligible orders. For orders eligible for Card Payment (Cash Price $300 or less, and not falling within the categories in Section 5), the following workflow applies.

6.2. Pre-authorization. When you submit an order using a payment card, our payment processor places a pre-authorization (a temporary hold) on the card for the full Card Price. The pre-authorization is not a final charge. Your order is received by us in pending status, which means the order has not yet been placed, accepted, or confirmed, and remains subject to manual review. No order exists, and no work begins, until we have completed our review, captured the final charge, and issued an order confirmation as described below. Submitting an order and the placing of a pre-authorization do not by themselves create an order or any obligation on our part to perform the Services.

6.3. Manual review. After your order is submitted, qualified human personnel review the order in our internal system to verify document volume, scope, requested services, and the appropriate price. This review occurs before any final charge is captured.

6.4. Final capture, adjustment, or switch to Zelle. If our human review confirms the order details and the pre-authorized Card Price, we capture the pre-authorized amount as the final charge, issue an order confirmation, and place the order in our work queue.

If our human review identifies a corrected price that differs from the pre-authorized amount, we do not capture or adjust the original pre-authorization. Instead, we leave the original pre-authorization in place— so that, if you prefer, you may adjust the scope or volume of your order to match the original pre-authorized amount and proceed on that basis — and we send you an updated quote for the full corrected amount, as follows:

(a) Corrected amount eligible for card payment. If the corrected Cash Price is still three hundred U.S. dollars ($300) or less and does not fall within the Section 5 categories, we send you a payment link for a new card authorization for the full corrected Card Price. Once the new authorization for the full corrected amount has been completed, we void the original pre-authorization. By way of illustration, if the original pre-authorization was for $90 and the corrected amount is $100, the $90 pre-authorization remains in place until the new $100 authorization is completed, at which point the original $90 pre-authorization is voided.

(b) Corrected amount ineligible for card payment; Zelle required. If the corrected Cash Price exceeds $300, or falls within the Section 5 categories, card payment is not available for the corrected amount. We send you Zelle payment instructions for the full corrected Cash Price, as described in Section 4.4. Once we have received and verified your Zelle payment for the full corrected amount, we void the original pre-authorization.

If you choose to adjust the scope or volume of your order so that it matches the original pre-authorized amount, we may proceed with the original pre-authorization. The order is not confirmed and work does not begin until final capture has occurred (or, where the corrected amount is paid by a new card authorization or by Zelle, until that payment has been completed and verified) and we have issued an order confirmation.

7. Zelle Payment Workflow

7.1. Order submission. When you select Zelle as the payment method at the time of order placement, or when your order falls within the categories described in Section 5, or when the Cash Price exceeds $300, no card is charged and no pre-authorization is placed. Your order is received by us in pending status, which means the order has not yet been placed, accepted, or confirmed, and remains subject to manual review. No order exists, and no work begins, until we have completed our review, received and verified your Zelle payment, and issued an order confirmation as described below. Submitting an order request and receiving a pending status does not by itself create an order or any obligation on our part to perform the Services.

7.2. Manual review. Qualified human personnel review the order in our internal system to verify document volume, scope, requested services, and the applicable Cash Price.

7.3. Contact and Zelle payment instructions. After our review is complete, we contact you by email or by telephone to confirm the final Cash Price and to provide Zelle payment instructions, including the Zelle recipient information and any reference information you should include with your payment.

7.4. Payment receipt and order confirmation. You make the Zelle payment for the full Cash Price stated in our communication. We confirm the order and place it in our work queue when we receive and verify the Zelle payment in our account. The order is not confirmed, work does not begin, and you have no order with us, until we have received and verified the Zelle payment, as well as issued an order confirmation.

7.5. Timing. Zelle payments are typically processed within minutes of being sent, but the timing depends on your bank and on Zelle’s processing systems and is outside our control. Any delay in your sending the Zelle payment, or in your bank’s processing of the Zelle payment, results in a corresponding delay in order confirmation and the start of work.

7.6. Failure to complete Zelle payment. If you do not complete the Zelle payment within a reasonable time after we have provided payment instructions, we may, in our sole discretion, cancel the pending order without further notice. Where a pre-authorization had been placed on a payment card under Section 4.4 or Section 6.4 and the order was switched to Zelle, we void the pre-authorization.

8. Payment in Full; Single Payment

Payment in full. Each order must be paid in full before work begins. We do not offer partial payments, deposits (except for pre-authorization holds described in this Policy), installment plans, or pay-after-delivery arrangements, except where we expressly agree in writing.

Single payment per order. Each order must be paid using a single payment method and a single transaction, except where we expressly agree in writing. We do not accept split payments, multiple cards, multiple Zelle transfers, or combinations of payment methods for a single order, unless we expressly agree otherwise in writing. If an order is invoiced in stages or for additional services, each invoice or additional service is treated as a separate transaction and must be paid in full as a single payment.

9. Right to Decline or Cancel Orders

We reserve the right, in our sole discretion and to the maximum extent permitted by applicable law, to decline, refuse, pause, suspend, limit, or cancel any order at any time, before or after order acceptance, with or without notice and with or without providing a reason, except where prohibited by applicable law including anti-discrimination laws. This includes, without limitation, circumstances where we determine that the order, source material, customer conduct, payment activity, verification information, recipient requirements, requested service, legal or regulatory risk, operational burden, security concern, communication history, or any other factor presents an unreasonable risk to us.

Where we decline or cancel an order, the refund treatment is governed by the terms set forth in Part II — Refund Policy, including the provisions distinguishing between cancellations attributable to us and cancellations attributable to the customer.

10. Verification Procedures

10.1. Risk-based verification. We use automated and manual fraud-prevention and risk-assessment processes to evaluate orders. Where our processes flag an order or transaction for additional review, we may, in our sole discretion, require additional verification before processing the order or capturing payment.

10.2. Documents and information that may be requested. Where additional verification is required, we may, in our sole discretion, request from you any one or more of the following: (a) a copy of a government-issued photo identification document (such as a passport or driver license), front and back; (b) a photograph of the credit or debit card used in connection with the order, showing the cardholder name, the expiration date, and the last four (4) digits of the card number. You should cover, mask, or tape over the card security code (CVV/CVC) and all card number digits other than the last four before taking the photograph; (c) a Credit Card Authorization Form completed and signed by the cardholder; (d) a signed acknowledgment of our Terms of Service and this Policy; (e) a photograph of the cardholder holding their government-issued photo identification near the cardholder’s face; and/or (f) any other reasonable verification information we determine necessary to confirm the legitimacy of the order, the authority of the person placing the order, the validity of the payment method, and the absence of fraud risk. We do not request, and you should not provide, the full card number, the card security code (CVV/CVC), or any PIN.

10.3. Handling of verification documents. Verification documents provided by you are retained in our records for the purpose of fraud prevention, chargeback defense, dispute resolution, defense against legal claims, and compliance with our legal and regulatory obligations. We retain these documents for the period reasonably necessary for these purposes, which may extend indefinitely depending on the nature of any actual or anticipated dispute, claim, regulatory inquiry, or legal proceeding. We use administrative, technical, and physical safeguards to protect these documents, as further described in our Privacy Policy.

10.4. Refusal to provide verification. If you refuse to provide requested verification, or if the verification you provide is incomplete, illegible, or inconsistent with the order information or payment information, we may, in our sole discretion, decline the order, cancel the order, void any pre-authorization, refuse to process the payment, and refuse to perform the Services.

11. Payment Fraud Prevention

11.1. Fraud-prevention measures. We use industry-standard and proprietary fraud-prevention measures, including without limitation address verification, identity verification, transaction-pattern analysis, IP-address and device analysis, communication-pattern review, and third-party fraud-prevention services, to identify and prevent payment fraud.

11.2. Suspected fraud during or after order placement. Where we identify or reasonably suspect payment fraud, identity fraud, unauthorized use of a payment method, or other unlawful or improper conduct in connection with any order, whether during order placement or after order confirmation, we may, in our sole discretion: (a) decline or cancel the order; (b) suspend or terminate Services; (c) void any pre-authorization; (d) refuse to process the payment; (e) refuse to issue any refund except where required by applicable law that cannot be waived by contract; (f) require additional verification before any further processing; (g) retain payment records, communications, verification documents, source materials, deliverables, and any other relevant records for fraud-prevention, chargeback-defense, dispute-resolution, and legal-claims-defense purposes; and (h) take any other lawful action available to us.

11.3. Reporting to authorities. Where we have a good-faith basis to believe that payment fraud, identity fraud, attempted unauthorized use of a payment method, attempted unjust enrichment, attempted nonpayment for Services rendered, or other unlawful conduct has occurred or has been attempted in connection with any order, we may, in our sole discretion, report the matter to: (a) local law-enforcement authorities; (b) the Federal Bureau of Investigation (FBI), including through the Internet Crime Complaint Center (IC3) at www.ic3.gov; (c) the office of the attorney general of any applicable state; (d) payment processors, card networks, issuing banks, acquiring banks, fraud-prevention service providers, and industry fraud-prevention databases and consortia; (e) any other relevant governmental, regulatory, or law-enforcement authority, whether federal, state, local, or foreign; and (f) any other party we determine in our sole discretion is appropriate to receive such report. You expressly consent to such disclosures and waive any objection to such disclosures that you might otherwise have. Disclosures made by us under this Section do not constitute breach of any duty of confidentiality, breach of any privacy obligation, or breach of any other obligation owed by us to you.

12. Chargebacks and Payment Disputes

12.1. Contact us first. You agree not to initiate a chargeback, payment-card dispute, billing inquiry, or similar process with your bank, card issuer, payment processor, or any third party before first contacting us in writing at info@LingvaShop.com and giving us a reasonable opportunity to investigate and address the matter. Many concerns are resolved promptly once we receive specifics in writing.

12.2. Improper chargebacks. A chargeback initiated before you have given us notice and a reasonable opportunity to address the matter, a chargeback initiated for reasons outside Part II — Refund Policy, a chargeback initiated after a refund or revision has been offered or completed, or a chargeback that misrepresents the facts of the transaction, is considered improper. We respond to chargebacks with full documentation, including but not limited to the order record, communications, IP and device data, verification documents (if any), signed certifications, proof of delivery, and the applicable provisions of our Terms of Service, Privacy Policy, and this Payment Policy, including Part II — Refund Policy.

12.3. Consequences of improper chargebacks. If a chargeback is filed in violation of this Section, or is decided in our favor, we may, in our sole discretion and to the maximum extent permitted by applicable law: (a) suspend or terminate further Services to you; (b) bill you for the chargeback amount, all chargeback fees imposed on us by our payment processor or card network, and any reasonable costs and attorneys’ fees we incur in responding; (c) report the matter to our payment processor, the card networks, fraud-prevention services, and to the authorities listed in Section 11.3; (d) refer the unpaid amount to a third-party collection agency or pursue collection of the debt ourselves, in each case in compliance with applicable debt-collection laws, including the federal Fair Debt Collection Practices Act and the California Rosenthal Fair Debt Collection Practices Act; and (e)  pursue any other legal rights and remedies available to us, including any rights described in the Terms of Service.

12.4. Authorization to disclose evidence. You authorize us to disclose order-related information, communications, source materials, deliverables, proof of work, proof of delivery, IP and device data, verification documents, payment records, and any other transaction documentation to our payment processors, card networks, issuing banks, acquiring banks, fraud-prevention providers, legal advisors, and to the authorities listed in Section 11.3 as we determine reasonably necessary to investigate, respond to, or contest any chargeback, payment-card dispute, billing inquiry, fraud claim, or similar process. This authorization is in addition to, and does not limit, any disclosures permitted under our Privacy Policy.

By purchasing from us you agree to be bound by this Refund Policy, which is an inseparable part of this Payment Policy. Please read it in full before submitting your order. This Payment Policy forms a part of and is incorporated into the Terms of Service.

13. All Orders Are Final and Non-Refundable

All orders placed with us are final and non-refundable. Except for the narrow situations expressly described in Sections 14 and 16 below, and except where a refund is required by applicable law that cannot be waived by contract, we do not provide refunds, credits, or reversals of any kind, for any reason, including without limitation change of mind, change of circumstances on your side, change in the recipient’s requirements after the order was placed, delay, dissatisfaction with style or formatting, non-acceptance by any recipient, or any other reason not expressly listed in this Policy. By placing an order, you acknowledge and agree to this no-refund rule and to the limited exceptions described below.

This Policy defines the exclusive circumstances under which refunds, credits, or revisions may be considered for our Services. Because translation, certification, notarization, apostille assistance, document handling, and related professional services require the commitment of labor, professional review, certifications, signatures, materials, third-party charges, and processing capacity from the moment an order is received, refunds, where granted at all, are governed exclusively by this Policy.

14. Cancellation Window

Orders may be cancelled by you only during the brief window, if any, between the moment we receive your payment and the moment we issue an order confirmation. Once we have issued an order confirmation by email, the order is considered received in our work queue and assigned for processing, and the order is final, non-cancellable, and non-refundable.

To request cancellation within the window described above, you must send a written cancellation notice to info@LingvaShop.com that we receive and acknowledge before we have issued an order confirmation. A cancellation notice sent at the same time as, or after, our order confirmation is not effective and does not entitle you to a refund. If we receive and acknowledge a timely cancellation notice, we will refund the amount you paid for the order, excluding any non-refundable third-party fees we have already paid on your behalf and any non-recoverable processing, merchant and/or transaction fees.

15. No Cancellation After Order Confirmation

After we issue an order confirmation, the order may not be cancelled by you, in whole or in part, for any reason. We are under no obligation to stop work, refund any amount, deliver any partial work product, or return any source materials in connection with a purported cancellation submitted after the order confirmation has been issued. Any request submitted after the order confirmation, even if labeled as a “cancellation,” is treated as a request to discontinue communications about the order, not as an entitlement to a refund or credit.

This rule applies regardless of how much work has actually been performed on the order at the time of your request, regardless of whether the deliverable has been started, partially completed, finalized, or shipped, and regardless of whether the source material has been opened or reviewed. The economic basis for this rule is that committing an order to our work queue itself reserves capacity, blocks alternative work, and triggers internal handling, regardless of when the translator first opens the file.

16. Company-Initiated Cancellation

Notwithstanding the no-refund rule in this Policy, we may, in our sole discretion and at any time, cancel an order placed by you, including without limitation orders that we believe involve fraudulent payment, suspected money laundering, sanctioned or restricted parties, unlawful or infringing content, content we are not equipped to translate, source material that has been materially misrepresented, or any other circumstance that, in our judgment, presents an unreasonable legal, regulatory, security, or commercial risk to us. Where we cancel an order before any meaningful work has been performed, we will refund the amount you paid for that order, less any non-refundable third-party fees we have already paid on your behalf and any non-recoverable processing, merchant and/or transaction fees. Where we cancel an order for cause attributable to you, including without limitation any of the matters listed above, no refund is owed.

A company-initiated cancellation under this Section is the only mechanism by which a refund may be issued after an order confirmation has been issued, except where a refund is required by applicable law that cannot be waived by contract. Where we cause a confirmed objective error within the categories described in Section 18 of this Policy, your exclusive remedy is revision as described in Section 17 and Section 18 below, not a refund.

17. Completed and Delivered Orders Are Final

Once an order has been completed and delivered, the order is final, accepted, and non-refundable. The sole and exclusive remedy for any objectively demonstrable defect in the deliverable is revision under Section 18 of this Policy, not a refund. Subjective preferences as to word choice, register, tone, style, formatting, or layout are not defects and do not qualify for a refund or revision. A change of mind, a change of circumstances on your side, a change in the recipient’s requirements after the order was placed, the fact that you no longer need the deliverable, the fact that any recipient refused, returned, or requested modifications to the deliverable, or any disappointment with the result, do not qualify for a refund. Where we, in our sole discretion, determine that we caused a confirmed objective error within the categories described in Section 18 of this Policy, our exclusive remedy is to redo the affected portion of the work at no additional service charge, subject to your payment of any additional government, notary, courier, or other third-party fees required to re-process or redeliver the work.

18. Revisions in Lieu of Refund

Where a confirmed objective error is caused by us, the sole and exclusive remedy is revision of the affected portion of the deliverable, not a refund. Free revisions, where available, are governed by the scope, timing, request, and procedural requirements described in Section 6 of the Terms of Service.

19. No Guarantees

We do not provide any guarantees, whether express or implied, as to acceptance or use of any translation, certification, notarization, apostille, or other deliverable by any recipient. Any use of “accepted,” “USCIS accepted,” “ready for,” “compliant with,” “meets the requirements of,” or similar language is descriptive only and does not create any guarantee, warranty, refund right, money-back guarantee, or exception to this Policy, as further described in Section 6 of the Terms of Service.

You are solely responsible for confirming the recipient’s requirements before placing your order. Non-acceptance by any recipient is not, on its own, grounds for a refund. If a recipient rejects a deliverable because of a confirmed objective error caused by us within the categories described in Section 6 of the Terms of Service, the remedy is revision under Section 18 of this Policy and Section 6 of the Terms of Service, not a refund.

20. Turnaround Times

All turnaround times we publish or quotes are estimates only and are not binding deadlines, as further described in Section 5 of the Terms of Service. Late delivery is not, on its own, grounds for a refund.

We do not guarantee any specific delivery time for any order unless we have provided a written guarantee that specifically references that order. Any refund associated with a written turnaround guarantee is limited to the surcharge paid by you for that guarantee, if any, and never the full price of the order. For more details, please refer to Estimated Turnaround.

21. Apostille, Notarization, and Government-Filed Services

Apostille, notarization, and other services that involve filing with, or processing by, a government office, court, or third-party authority are subject to the rules, fees, schedules, queues, rejections, and policies of those authorities. Government and third-party fees are non-refundable once paid or once a filing has been made on your behalf, even if the authority subsequently rejects, returns, or delays the filing. Rejection or delay by an authority is not, on its own, grounds for a refund of our service fee. Where a rejection is caused solely by a confirmed objective error by us, our remedy is to redo the affected portion of our work at no additional service charge, subject to your payment of any additional government or third-party fees required to re-file or re-process.

22. Shipping and Hard-Copy Delivery

Shipping fees and the cost of physical materials are non-refundable once a package has been tendered to a carrier or once physical materials have been produced. Loss, damage, delay, misdelivery, or any other event affecting a package after it has been tendered to a carrier, including without limitation FedEx, UPS, DHL Express, and the United States Postal Service (USPS), is solely the responsibility of the carrier. We will reasonably assist you with tracking and carrier claims at your request, but we do not refund the order fee or the shipping fee on account of any carrier event. Where required, you are solely responsible for filing any carrier claim in your own name. If applicable, we will also work with you to prepare a replacement shipment. Additional shipping or service fees may apply.

23. Non-Refundable Items

Without limiting the foregoing, the following are non-refundable in all cases:

  • All order fees once an order confirmation has been issued, except as expressly provided in Sections 14 and 16 of this Policy or as required by applicable law that cannot be waived by contract.
  • Government, court, agency, embassy, consular, and other third-party fees paid by us on your behalf, including without limitation apostille filing fees, certified copy fees, and notarization fees, once paid or filed.
  • Rush, expedited, priority, same-day, and similar surcharges, once an order confirmation has been issued.
  • Shipping, courier, and handling fees, once paid by us or once a package has been tendered to a carrier, whichever is earlier.
  • Fees for completed and delivered translations, certifications, notarizations, and apostille assistance, which are final under Section 17 of this Policy.
  • Payment-processing, merchant, transaction, currency-conversion, and similar third-party fees we incur in connection with your order.
  • Discounts, promotional credits, gift cards, and loyalty credits, which have no cash value.
  • Any amount in excess of the amount you actually paid us for the specific Service in dispute.

24. Customer Conduct Affecting Eligibility

Any refund, revision, or other accommodation that would otherwise be available under this Policy may be denied, in whole or in part, in our sole discretion, where you have: (a) provided source material that was illegible, incomplete, altered, forged, or misrepresented; (b) failed to provide a confirmed spelling, transliteration, or other necessary information before work began; (c) instructed us to follow a specific spelling, format, or rendering that you later seek to challenge; (d) failed to respond to our requests for clarification within the time we specified; (e) submitted the request after the applicable deadline in this Policy; (f) materially breached the Terms of Service; or (g) engaged in abusive, threatening, or fraudulent conduct toward us, our personnel, or our service providers.

25. Refund Processing

Where any refund is approved under this Policy, it is issued to the original payment method. Processing time on our side is typically within ten (10) business days after approval. The time required for the funds to appear on your statement depends on your bank or card network and is not within our control. Refunds do not include any third-party processing, merchant and/or transaction fees. We are not responsible for fees, taxes, or exchange-rate differences your bank or card network may apply.

26. Pass-Through Charges and Discounts

Where an order includes pass-through charges paid by us to third parties on your behalf, including without limitation apostille filing fees, notary fees, and courier fees, those charges are refunded only to the extent we actually recover them from the third party. Where an order was placed using a promotional discount, gift card, store credit, or loyalty credit, any refund will be reduced by, or returned in the form of, the corresponding promotional value, and the cash portion of the refund will not exceed the cash amount you actually paid.

27. Maximum Refund Amount

In no event shall any refund issued under this Policy exceed the amount you actually paid to us for the specific Service giving rise to the claim. This Policy does not entitle you to recover any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to health issues (anxiety attacks, loss of sleep, etc.), medical bills, lost profits, lost opportunities, lost time, lost wages, denial of any application or benefit, or any other loss, all of which are excluded under the Terms of Service to the maximum extent permitted by applicable law.

PART III — GENERAL PROVISIONS

28. Modifications

We may modify this Policy at any time at our sole discretion by posting the revised Policy on the website and updating the “Last updated” date above. Modifications are effective immediately upon posting unless a later effective date is stated. Your continued access to or use of the Services after the effective date constitutes your acceptance of the modified Policy.

29. Relationship to Other Policies

This Payment Policy, including Part II — Refund Policy, is incorporated into our Terms of Service and should be read together with our Privacy Policy. In the event of any conflict between this Policy and our Terms of Service regarding payment-related or refund-related matters, this Policy, including Part II — Refund Policy, shall prevail. All other terms and conditions of our Terms of Service remain in full force and effect

30. Contact

For questions about this Payment Policy, including Part II — Refund Policy,  or about a specific payment, please contact us at info@LingvaShop.com.